Client Manager (1 year fixed term contract) London

We’re looking for a Client Manager to ensure each project deliverable is delivered to time and to budget

Primary Responsibility

To provide support to the Client Directors on a day-to-day basis, delivering client projects on time, to a high-quality level and within budget.

Purpose of Role

To assist with client projects to deliver excellent service within timescales and budget. 
 

Key Responsibilities 
 

  • To assist the Client Directors in ensuring the successful delivery of all client briefs within time & budget whilst delivering exceptional creative
  • To manage the project process, including; creating timing plans, overseeing resource, proposal writing and internal design review/sign off
  • Ensure understanding of the effect of a job on the client’s and Agency’s bottom line
  • To be proactive in their approach to the role, ensuring that they are actively contributing to the account and its growth
  • Work closely with the design team to ensure projects are moving on whilst the account team are at client meetings
  • Work to ensure the above by prioritising, delegating and managing time and ensuring that the account team are up to date on all aspects of the projects

Client Service

  • To have a clear understanding of the client’s business, including competitors
  • Continuously provide updated information regarding the status of work, always managing the team’s expectations
  • Control information gathered about the client through accurate contact reporting, clear project documentation and instructions
  • Create and promote loyalty to DNCO and DNCO’s culture 

Day-to-day tasks 

  • Status reports & timelines — keep project status reports & timelines up-to-date and circulate
  • Meeting notes — assist writing contact reports after each meeting
  • Resource tracking — to assist the account team in the resourcing of designers and looking forward to any potential resource needs
  • Artwork / Creative amends — relaying any client feedback via designers, checking proofs and run-outs and supplying assets and images for artwork
  • Invoicing — providing assistance to the account team in creation of invoices at the end of each month

What a CM brings to the role

  • Enthusiasm and positivity in the approach to work
  • A “can do” attitude and work hard alongside colleagues 
  • Self starting, be able to use initiative and take responsibility – If you see something which needs doing or could be improved, volunteer to do it!
  • A real team player
  • Well organised and always busy 
  • A good eye for detail
  • Punctual

What we offer

  • A competitive salary based on experience
  • Excellent career progression
  • 2 optional work-from-home days per week
  • 10 work-from-anywhere days per year, allowing you to combine travel with remote working
  • Opportunities to work on a diverse range of client projects
  • Team lunches every Monday
  • Become part of a 100% employee-owned company
  • Pension scheme
  • Private healthcare
  • Cycle purchase scheme
  • Enhanced parental leave
  • Professional training initiatives

To apply, please email jobs@dnco.com