Client Manager (1 year fixed term contract)
London
We’re looking for a Client Manager to ensure each project deliverable is delivered to time and to budget
Primary Responsibility
To provide support to the Client Directors on a day-to-day basis, delivering client projects on time, to a high-quality level and within budget.
Purpose of Role
To assist with client projects to deliver excellent service within timescales and budget.
Key Responsibilities
- To assist the Client Directors in ensuring the successful delivery of all client briefs within time & budget whilst delivering exceptional creative
- To manage the project process, including; creating timing plans, overseeing resource, proposal writing and internal design review/sign off
- Ensure understanding of the effect of a job on the client’s and Agency’s bottom line
- To be proactive in their approach to the role, ensuring that they are actively contributing to the account and its growth
- Work closely with the design team to ensure projects are moving on whilst the account team are at client meetings
- Work to ensure the above by prioritising, delegating and managing time and ensuring that the account team are up to date on all aspects of the projects
Client Service
- To have a clear understanding of the client’s business, including competitors
- Continuously provide updated information regarding the status of work, always managing the team’s expectations
- Control information gathered about the client through accurate contact reporting, clear project documentation and instructions
- Create and promote loyalty to DNCO and DNCO’s culture
Day-to-day tasks
- Status reports & timelines — keep project status reports & timelines up-to-date and circulate
- Meeting notes — assist writing contact reports after each meeting
- Resource tracking — to assist the account team in the resourcing of designers and looking forward to any potential resource needs
- Artwork / Creative amends — relaying any client feedback via designers, checking proofs and run-outs and supplying assets and images for artwork
- Invoicing — providing assistance to the account team in creation of invoices at the end of each month
What a CM brings to the role
- Enthusiasm and positivity in the approach to work
- A “can do” attitude and work hard alongside colleagues
- Self starting, be able to use initiative and take responsibility – If you see something which needs doing or could be improved, volunteer to do it!
- A real team player
- Well organised and always busy
- A good eye for detail
- Punctual
What we offer
- A competitive salary based on experience
- Excellent career progression
- 2 optional work-from-home days per week
- 10 work-from-anywhere days per year, allowing you to combine travel with remote working
- Opportunities to work on a diverse range of client projects
- Team lunches every Monday
- Become part of a 100% employee-owned company
- Pension scheme
- Private healthcare
- Cycle purchase scheme
- Enhanced parental leave
- Professional training initiatives
To apply, please email jobs@dnco.com