Senior Client Manager (12 month maternity cover)

We’re looking for a Senior Client Manager on a 12 month contract to help deliver projects with exceptional skill and service

A Senior Client Manager at DNCO efficiently manages small to medium-sized projects and helps to develop client relationships. They deliver client projects on time to a high quality level, with excellent service land within budget, while developing the key client relationship and opportunities for development. They provide support to the Client Service Director & Client Directors on a day-to-day basis. Key Responsibilities are as follows: 

Project Management

  • To assist the Project Directors in ensuring the successful delivery of all client briefs within time & budget whilst delivering exceptional creative
  • To manage the project process alongside the project manager, including; overseeing timing plans, overseeing resource, preparing proposals and internal design review/sign off
  • Ensure understanding of the effect of a job on the client’s and agency’s bottom line
  • To be proactive in their approach to the role, ensuring that they are actively contributing to the account and its growth
  • Work closely with the design team and project manager to ensure projects are moving on whilst the account team are at client meetings
  • Work to ensure the above by prioritising, delegating and managing time and ensuring that the account team are up to date on all aspects of the projects

Client Service

  • To have a clear understanding of the client’s business, including competitors
  • Continuously provide updated information regarding the status of work, always managing the team’s expectations
  • Control information gathered about the client through accurate contact reporting, clear project documentation and instructions
  • Create and promote loyalty to DNCO and DNCO’s culture

Day-to-day tasks

  • Status reports & timelines: alongside project manager, keep project status reports & timelines up-to-date and circulate
  • Meeting notes: assist writing contact reports after each meeting
  • Resource tracking: to assist the account team in the resourcing of designers and looking forward to any potential resource needs
  • Artwork/Creative amends: relaying any client feedback via designers, checking proofs and run-outs and supplying assets and images for artwork
  • Invoicing: providing assistance to the account team in creation of invoices at the end of each month

Personal characteristics

  • Enthusiastic and positive in the approach to work
  • A “can do” attitude and work hard alongside colleagues
  • A self starter, be able to use their initiative and take responsibility — if you see something which needs doing or could be improved, volunteer to do it!
  • A real team player
  • Well organised and always busy
  • A good eye for detail
  • Punctual

What success looks like

  • Happy clients: high scores on client service/budget in client satisfaction surveys
  • Well serviced clients who know where they are and what’s coming next.
  • You are proactive in giving them regular status updates and quick to respond to/acknowledge their request
  • Profitable jobs: projects are run to time and budget thanks to the organisation and structure you bring. You flag early to the AD if things are going awry and help bring them back on track
  • Happy team: internal teams know where they with projects and what’s expected of them by when. You are aware of the team’s capacity and sensitive to calendar clashes/deadline clashes

To apply, please email jobs@dnco.com

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